Terms of use (v2026-03)

Terms of use and booking conditions

Effective from: 10.03.2026 (version v2026-03)
Archived — replaced by version v2026-04.
Source: looduspuhkus.ee/kasutuseeskiri

House rules

These house rules are a precondition for using the accommodation service. All persons staying in the accommodation unit must read and follow these rules. The person making the booking is responsible for ensuring that all accompanying guests are informed of these rules.

Quick safety (must read)

• Emergency number: 112
• Host: +372 512 8075
• Grilling on terraces is prohibited (grilling is allowed only on the lawn area).
• Open flames are prohibited indoors and on terraces (candles, torches, etc.).
• Use an ashtray when smoking (cigarette butts must not be thrown on terraces or on the lawn).

1) Location and environment

The holiday centre is located in a nature protection area. Driving cars within the property is not allowed — please park in the designated parking area.

Fishing is allowed only at times and in volumes permitted by law. More information: kalaportaal.ee – closed seasons and restricted areas

The holiday centre is located in nature — please take into account possible natural inconveniences (mosquitoes, etc.) and bring weather-appropriate clothing and protective items.

2) Conduct and responsibility

Please follow common courtesy and good manners and treat the property of the holiday centre with due care.

All activities at the holiday centre must be safe for the participants and others, for property, and for the environment.

The person who made the booking is responsible for the holiday centre's property.

Please be considerate of other guests and ensure a peaceful stay and quiet night hours.

Parties in holiday houses are not allowed unless agreed in advance with the holiday centre.

3) Smoking

Smoking indoors is not allowed.

In shared outdoor areas (outdoor kitchen, etc.) and elsewhere on the property, please be considerate of other guests.

Smoking on the terrace of the booked holiday house is allowed only if fire safety requirements are followed:

• always use an ashtray;
• throwing cigarette butts on the terrace is prohibited.

4) Fire safety and safety equipment

Upon arrival, familiarize yourself with the location of fire safety equipment (fire extinguisher and fire blanket are near the main entrance).

In case of fire, immediately call 112 and notify the host at +372 512 8075.

5) Grilling, fireplace and sauna (very important)

Grilling is allowed only on the lawn area. Grilling on terraces is prohibited.

Continuous supervision is required during grilling. After grilling, make sure the coals are fully extinguished.

Only charcoal or charcoal briquettes may be used for grilling. Firewood logs are not allowed in the grill.

During grilling, keep basic extinguishing means nearby (a bucket of water or a fire extinguisher).

Open flames indoors are not allowed.

Open flames on terraces and other wooden surfaces (candles, torches, disposable grills, etc.) are prohibited.

Do not leave a burning fireplace or lit candles unattended.

When using the sauna, ensure the heater is switched off after sauna use.

Keep the area around the sauna heater clear. Do not place, hang, or dry anything on the heater or its safety guard.

Drying items on the sauna stove or radiator is not allowed.

6) Cleanliness and order

Littering and/or leaving trash behind is not allowed.

Before leaving the holiday centre, please wash dishes and return used items to where they were taken from.

7) Arrival and departure

Guests are welcomed on the agreed arrival day between 15:00 and 20:00 (unless agreed otherwise).

Rooms must be vacated by 12:00 on the agreed departure day.

When leaving, please lock all windows and doors and return the key to the key box.

8) Security cameras

For safety reasons, security cameras are installed in public outdoor areas. There are no cameras indoors.

Booking conditions

1) Booking confirmation and payment

After a booking is made, we send the booker an invoice showing the booked services and dates. The booking becomes valid upon payment of the invoice by the due date stated on the invoice. Please observe the payment deadline — if payment is late, the requested dates may no longer be available.

2) Agreement and house rules

Payment of the invoice is considered a binding agreement between the customer and Jõeääre Holiday Centre. In addition to separately agreed terms, these booking conditions and house rules form an essential part of the agreement.

3) Cancellation terms

• If cancelled up to 30 calendar days before the booking start, we refund 90% of the booking amount.
• If cancelled up to 14 calendar days before the booking start, we refund 50% of the booking amount.
• In case of later cancellation, no refund is made.

4) Liability and number of guests

The person making the booking (customer) is responsible to the holiday centre for the safety, conduct, consequences of conduct, and property-related obligations of all persons accompanying the customer.

The customer may not invite more guests than specified in the booking or pre-agreed with the holiday centre:

• each additional visitor who does not stay overnight has an extra fee of 25 EUR;
• each additional visitor who stays overnight has an extra fee of 40 EUR.

5) Compensation for damages

Compensation for damages caused by the customer and/or persons for whom the customer is responsible is payable either in cash on site or based on an invoice issued by Jõeääre Holiday Centre.

6) Early termination of event/stay

If the holiday centre terminates an event or stay early due to violation of the house rules, the paid amount is not refundable and the holiday centre has the right to invoice the customer for all agreed services regardless of whether the customer used those services in full.

7) Claims regarding invoices

The customer must submit all claims regarding invoices issued by the holiday centre in writing within 3 (three) days from receiving the invoice. The claim must include justification of the extent and basis on which the customer disputes the invoice. If the customer does not submit a claim in time or does not justify it properly, the customer may not later raise objections to payment.